FAQs

Q: How do I measure my head size?

A: Take a soft measuring tape (or piece of string) and wrap it around your forehead and over the tops of your ears and give the measurement to our customer service person or include in the note section of the ordering page. You can also state whether you prefer a snugger or looser fit.

Q: Does cashmere shrink when washed?

A: If the yarn is over-agitated, it can slightly felt the cashmere causing it to shrink in unpredictable ways. Always wash on gentle, in a front-loading washing machine. Similarly, if the cashmere hat is washed in hot water, it will undoubtedly felt, again, causing shrinkage.

Q: Do the cashmere hats stretch out over time?

A: If the hat is too small for you originally, it will "bell out" over time. However, our cashmere hats are designed to stretch only enough to form to your head in a comfortable manner. Other factors such as hair styles (dreadlocks) and use (excessive stretching) will obviously contribute to this as well.

Q: Do the colors fade when washed?

A: No. The cashmere colors will not fade.

Q: What if the color is not exactly what I thought it would be, may I exchange it for another?

A: Yes, simply return it with a note about which color you wish to exchange it for. If you are unsure beforehand, let us to send you a swatch sample.

Q: If the fit of my cashmere hat is not perfect, may I exchange it?

A: Yes, simply return your Ogoouepalace hat with a note explaining whether you wish it to be looser or more snug (how much).

Q: Why are your products more expensive than the cashmere products I see at retail stores?

A: Most cashmere products found in retail stores are made in China of Chinese-processed cashmere. Of course, we know these products are mass-produced and far less expensive. Still, the difference between Scottish-processed yarn and Chinese-processed yarn is very obvious. While 95% of the world's cashmere comes from Mongolia, the Scots have been going to market for over 200 years, taking with them a fine microscope for identifying the longer fibers. Further, their dyes and processes have been refined and cultivated in such a way they continue to maintain the superior advantage. Ogoouepalace hand-looms each item. We pride ourselves in being environmentally and socially conscious. Our craftspeople are paid a living wage.

Q: Will your products stand up to heavy usage?

A: Yes. We test each of our products in extreme conditions. We abuse the heck out of them ourselves; so far, we can say they should last you a lifetime.

Q: Will the baby blankets hold up to frequent washings?

A: Excessive washing will take a toll on the cashmere. The tendency of the fibers upon agitation is to felt the yarns, thereby altering the shape. By excessive, we mean, more than once a week. Do follow our care guidelines.

Q: What’s the difference between the Performance Hat and the Watchcap?

A: We hear this question a lot. The answer is: length. The Performance Hat is double layered and 6 ply, like the Watchcap, but not long enough to fold up the brim.

Q: How long will it take to receive my order?

A: Your order should be shipped out the same week it is received and usually arrives via USPS 2-3 Day Priority Mail. We can send via FedEx or UPS if specified. However, as with all holiday gift ordering, the sooner the order is placed the better.

Q: If I’m not happy with the product may I get a refund?

A: Yes, simply return the item with a note stating your wish for a refund.

Q: If I order one of your products as a gift and the recipient wishes to exchange it for a different color, size or another of your products, how do they do that?

A: They can call our customer service person at (+33) 644636185 and discuss exchange options.