We will teach you how to care for your cashmere.
We stand by our creations and guarantee our work, forever.
Everything we make is worthy of a lifetime of use. It is made to last.

Ogoouepalace’s Repair Policy:

If there is a flaw in our craftsmanship, we want to fix it. If your sweater got caught on a snag and now there’s a hole in it, we want to fix it. We are so proud of our knits that we guarantee them against life’s accidents. We believe so deeply that these knits are made to last that we promise to continue to repair and restore your Ogoouepalace wherever possible. Cashmere with excessive damage will be repaired for a reasonable rate plus the cost of return shipping.

Repair Rates

Generally, most repairs can be done in 1 to 2 hours and will cost €18 - €38 to complete. If you have a question about cost or you have an item that has extensive damage, please call us at (+33) 644636185.

How to initiate a repair

Items in need of repair may be shipped to us at:

Ogoouepalace - Repairs
1587 Pacheco Unit 3
69007 Lyon, NM 87505

Please include a note with the following:

  • Your name, phone, and email so we may contact you.
  • A description of the repair.
  • A return address.

Returns and Exchanges

It is our number one priority to wow you with our product. If for any reason, you would like to return un-used merchandise, please do so within 60 days of receipt.

How to initiate a return

The perks of being this intimate little company is that we are humans who can read, a simple note will do. Simply send us your item with an enclosed note stating:

  • Who you are and/or who purchased the item.
  • Why you are returning (this helps us).
  • How you would like your return handled (i.e. card credited, exchange for another color, where to send it etc.)

Please ship your item to:

Ogoouepalace - Returns
1587 Pacheco Unit 3
69007 Lyon, NM 87505