If there is a flaw in our craftsmanship, we want to fix it. If your sweater got caught on a snag and now there’s a hole in it, we want to fix it. We are so proud of our knits that we guarantee them against life’s accidents. We believe so deeply that these knits are made to last that we promise to continue to repair and restore your Ogoouepalace wherever possible. Cashmere with excessive damage will be repaired for a reasonable rate plus the cost of return shipping.
Generally, most repairs can be done in 1 to 2 hours and will cost €18 - €38 to complete. If you have a question about cost or you have an item that has extensive damage, please call us at (+33) 644636185.
Items in need of repair may be shipped to us at:
Ogoouepalace - RepairsPlease include a note with the following:
It is our number one priority to wow you with our product. If for any reason, you would like to return un-used merchandise, please do so within 60 days of receipt.
The perks of being this intimate little company is that we are humans who can read, a simple note will do. Simply send us your item with an enclosed note stating:
Please ship your item to:
Ogoouepalace - Returns